Auto-delivery FAQ's

Don't forget to keep your sign up email in a safe place!

It contains your all-important login details where you can make changes to your subscription in future.

Subscribe to your fur baby's favourites and save yourself placing the same order again and again. Or worse, running out of their favourite treat!

You can log in at any time to manage your subscription, via the email you received when you signed up. If you can't find your email simply email us at enquiries@petwell.com.au and we will make the changes for you.

This includes skipping a shipment, cancelling your auto-delivery or making an edit to delivery such as placing a pause when you go on holiday.

You can always contact us at enquiries@petwell.com.au if you lose or forget your login details.

Choose a delivery timeline that suits your fur baby, and we’ll automate the rest.

Delivery can be every 2, 3, 4 or 5 weeks, and can be modified at any time, you're always in control.

Yes, you can cancel anytime for FREE. You can also modify or skip deliveries. Just login via the first email you received to manage your preferences.

If you can't find your email simply email us at enquiries@petwell.com.au and we will make the changes for you.